At Texas Hill Country Essentials, your satisfaction and the comfort of your furry friend are our top priorities. We stand by the quality of our dog collars and want you to be completely happy with your purchase. If for any reason you are not entirely satisfied, we offer a straightforward return and refund policy.

Our Commitment to Your Satisfaction

We understand that sometimes a product might not be exactly what you expected, or perhaps the size isn’t quite right. Our aim is to make the return process as simple and hassle-free as possible, ensuring you can shop with confidence.

Eligibility for Returns

To be eligible for a return and full refund or exchange, please ensure your item meets the following criteria:

  • Timeframe: Returns must be initiated within 30 days from the original purchase date.

  • Condition: The item must be unused, undamaged, and in the same condition that you received it.

  • Packaging: The item must be returned in its original packaging with all original tags, labels, and accessories still attached.

  • Proof of Purchase: A valid receipt or proof of purchase (e.g., order number) is required to complete your return.

Please note that items showing signs of wear, damage not due to manufacturing defects, or missing original packaging may not be eligible for a full refund or exchange.

How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Us: Send an email to our dedicated customer service team at [Insert Your Company’s Email Address].

  2. Provide Information: In your email, please include:

    • Your order number.

    • The name of the item(s) you wish to return.

    • A brief reason for the return (e.g., wrong size, changed mind, defective item).

  3. Receive Instructions: Our team will review your request and provide you with detailed instructions on how to package and send your item(s) back to us. This may include a return authorization number and the return shipping address.

Refund Process

Once your return is received and thoroughly inspected by our team, we will send you an email notification:

  1. Return Received: We will confirm that we have received your returned item.

  2. Approval/Rejection: We will notify you of the approval or rejection of your refund based on the item’s condition and eligibility criteria.

  3. Refund Issuance: If your return is approved, your refund will be processed promptly. A credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within a certain number of business days, typically 5-10 business days, depending on your bank or payment provider.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [Insert Your Company’s Email Address].

Exchanges

If you need to exchange an item for a different size, color, or a completely different product, please contact our customer service team at [Insert Your Company’s Email Address]. We will be happy to guide you through the exchange process and help you find the perfect item for your dog.

Shipping Costs for Returns

  • Customer Responsibility: Customers are generally responsible for the shipping costs associated with returning an item.

  • Our Responsibility: Texas Hill Country Essentials will cover return shipping costs only if the item received is incorrect (e.g., wrong product sent) or if the item is deemed defective due to a manufacturing error.

We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt at [Insert Your Company’s Email Address]. Provide details of the damage or defect, along with clear photographs if possible. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a full refund, including return shipping costs if applicable.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us:

Texas Hill Country Essentials

865 CR 446
Rockdale, Texas 76567

team@texashillcountryessentials.com

(210) 870-6409